Refund Policy

Overview

An eSIM profile is a digital good: once it is installed, activated, or used, it cannot be returned. So eligibility comes down to a single question — has the eSIM been used yet? We answer that from your order's own activation record. The rules below apply to every Hungry eSIM purchase.

Refundable

Your purchase is fully refundable while all of the following are still true:

• The eSIM profile has not been installed on any device.
• The eSIM has not been activated.
• No data has been consumed on the plan.
• The request is made within 7 days of purchase.

Non-refundable

Once the profile has been installed, activated, or has carried data, the plan has been delivered and can no longer be refunded:

• The eSIM profile has been installed on a device.
• The eSIM has been activated on a local network.
• Any amount of data has been used on the plan.
• More than 7 days have passed since purchase.

If the eSIM never actually worked for you, this is probably not the section that applies — see Exceptions below.

How eligibility is determined

You do not need to prove anything. We read three signals from your own profile — installation time, activation timestamp, and data used — so eligibility is settled by the record rather than by argument. If none of the three show use, the refund goes through. If one of them does, see Exceptions below.

How to request a refund

1. Email [email protected] with your order number.
2. We check the activation record for your eSIM.
3. If it is eligible, we process your refund within 3 business days of receiving your request.
4. Once we issue the refund, how long the funds take to appear depends on your card issuer's policy and may take additional days.

Exceptions — full refund regardless of use

We issue a full refund even if the eSIM has been activated when:

• A network or provisioning failure kept the eSIM from installing or activating on your side.
• A payment processing error or duplicate charge occurred.

If either of these sounds like what happened, email us with your order number. The installation and error records sit on our side, so there is nothing for you to document.

Questions

If anything above is unclear, contact [email protected]. We will respond within one business day.