Refund Policy

Overview

An eSIM profile is a digital good: once it is installed, activated, or used, it cannot be returned. So eligibility comes down to a single question — has the eSIM been used yet? We answer that from your order's own activation record. The rules below apply to every Hungry eSIM purchase.

Refundable

Your purchase is fully refundable while all of the following are still true:

• The eSIM profile has not been installed on any device.
• The eSIM has not been activated.
• No data has been consumed on the plan.
• The request is made within 7 days of purchase.

Non-refundable

Once the profile has been installed, activated, or has carried data, the plan has been delivered and can no longer be refunded:

• The eSIM profile has been installed on a device.
• The eSIM has been activated on a local network.
• Any amount of data has been used on the plan.
• More than 7 days have passed since purchase.

If a network or provisioning failure kept the eSIM from installing or activating at all, see Exceptions below.

Final-sale plans

Some plans are marked Final sale on the product page and again at checkout. The network partner behind these plans issues the eSIM the moment you pay and cannot cancel it afterwards, so a final-sale plan can't be refunded once issued — even if it was never installed.

If a final-sale eSIM can't be installed or never connects, we replace it at no cost, or refund it if a replacement can't solve the problem.

How eligibility is determined

You do not need to prove anything. We read three signals from your own profile — installation time, activation timestamp, and data used — so eligibility is settled by the record rather than by argument. If none of the three show use, the refund goes through. If one of them does, see Exceptions below.

How to request a refund

1. Email [email protected] with your order number.
2. We check the activation record for your eSIM.
3. If it is eligible, we process your refund within 3 business days of receiving your request.
4. Once we issue the refund, how long the funds take to appear depends on your card issuer's policy and may take additional days.

Exceptions

We also issue a full refund when:

• A network or provisioning failure kept the eSIM from installing or activating on your side.
• A payment processing error or duplicate charge occurred.

If either of these applies, email us with your order number. We confirm it from the installation and error records on our side.

Questions

If anything above is unclear, contact [email protected]. We will respond within one business day.