Stuck? The squirrel's got you
Help Center
Self-serve answers first, a human second. Most setup questions are covered in the FAQ and Guide below.
FAQ
Quick answers to the questions we hear most — eligibility, activation, refunds, hotspot, and more.
Open the FAQ →eSIM Guide
Step-by-step setup for iPhone and Android, plus how eSIM actually works and which devices are compatible.
Read the Guide →Refund Policy
What is refundable, what is not, and how long it takes. Refunds are for unused, unactivated eSIMs within 7 days of purchase, processed within 3 business days of your request.
Refund Policy →Contact Support
Cannot find an answer? Email us — we take messages around the clock and usually reply within 24 hours.
Email Support →Still stuck? Email [email protected] — we take messages around the clock and usually reply within 24 hours.