Frequently Asked Questions

An eSIM is a digital SIM that lives inside your phone — no plastic card. You activate it by scanning a QR code or tapping a link, and you can keep your primary line active at the same time.

Most phones released since 2020 support eSIM. iPhone XS and newer, Galaxy S20 and newer, Pixel 3 and newer all work. Your phone must be carrier-unlocked. See Compatible Devices for the full list.

Your QR code is emailed within seconds of payment. Most travelers are online in under 5 minutes. You can install it before you fly and switch it on when you land.

Yes. Most Hungry eSIM plans are a data-only second line: your home SIM keeps your number and SMS, and the eSIM handles data abroad. Plans with the "Calls + data" badge also give you a local phone number for calls and texts. No swap required.

Yes, hotspot is supported on every plan. Share with your laptop, your partner's phone, or your travel router.

Data stops at the limit — no surprise overage charges. You can purchase a top-up or a new plan from your account at any time.

Yes — if your eSIM has never been installed, activated, or used, and you request within 7 days of purchase. Full terms in Refund Policy. Decisions within 3 business days. Plans marked Final sale on the product page are the exception: they can't be refunded once issued, but we replace them if they don't work.

Some do. Look for “Regional” (e.g. Europe, Asia) or “Global” plans on the product page — the covered countries are listed under each plan.

Yes, where the local carrier offers 5G coverage and your device supports it. Plans default to 4G/LTE with 5G enabled when available.

Sign in to your account and you'll find the QR under your orders. If you checked out as a guest, email [email protected] with your order email and we'll resend it.